Delivery

We aim to dispatch orders within 3 working days, if you need it sooner please contact us and we will try and post urgently. 

Standard delivery charges within mainland UK start from £5.00 and will be sent either by Royal Mail, Parcelforce or with a reputable courier company. Courier delivery of bulky items and furniture will be arranged and be paid for by you. 

International Delivery

Unfortunately, we are currently unable to offer international shipping for furniture or large items. For all other items, international delivery starts at £18.00. Please contact us for a shipping quote for your order if you are outside of mainland UK.

Customs and import charges are to be paid by the recipient of the parcel. Unfortunately we have no control over these charges which vary from country to country. Customers must take full liability for parcels returned to us due to unpaid customs charges and can expect to have postal charges, return shipment costs, customs charges and handling deducted from any refund due. If you return your purchase any additional customs charges for the parcel to reach us will be deducted from the refund due.

Vintage, Antique and Handmade

Please note that vintage and antique items might display signs of wear in keeping with the age of the item. This adds to the charm and appeal of the item and are not considered to be faults. Handmade items may have slight variations in design and colour due to the nature of their crafting. 

Reduce, Re-use and Recycle

At Louise Booyens Interiors we aim to leave as little impact on the environment as possible,

 

We use plastic over and over again in-house but does use a layer of plastic to package goods when shipping them.

 

We endeavour to use recycled packaging materials which includes:

- polystyrene peanuts
- recycled newspaper
- shredded paper
- bubble wrap
- plastic air bags
- cardboard boxes

So although your parcel may not look pretty on the outside, it’s what’s inside that counts!

Returns

We hope that you will be happy with your purchases. If, however, you are not satisfied with your purchase(s) you may return them to us within 14 days of receipt for a refund.

If you have received a faulty item, please notify us immediately by email info@louisebooyens.com. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of receipt or purchase. An item damaged as a result of wear and tear is not considered to be faulty. 

Please note that goods must be returned in immaculate, unused condition and free of damage. Any items that smell of smoke, perfume, that have been used or sat on by humans or pets, lampshades with creased or dented silk or dented card and items returned in unsuitable packaging will not be accepted.

In order to return an item please follow the following steps:

  • Notify us of your return by sending an email to info@louisebooyens.com

  • Carefully re-package the item(s) you wish to return complete with any original packaging and send it to Southacre Hall, Southacre, King's Lynn Norfolk PE32 2AD within 14 days of receipt of your order. We recommend using a reputable courier service or sending it via a signed for delivery service with adequate insurance as all parcels are sent back at your own risk. The parcel is not the responsibility of Louise Booyens Interiors until it has been signed for at the above mentioned address. Louise Booyens Interiors is not responsible for the return costs.

  • Refunds will be made to the original form of payment within 30 days of receipt of the returned items. Shipping costs are non-refundable.

Please note that items returned after 14 days will not be accepted or refunded. We reserve the right to charge for the return of goods if a refund has been granted and you fail to return the goods. We do not bear any responsibility for damage to items due to the return shipment by you. 

Please note that you have no right to cancel or return for a refund ”personalised goods or goods made to a consumer's specification", which includes all bespoke custom orders.