Terms and Conditions

These terms and conditions apply to all services provided by us,

Louise Booyens Interiors of Grange House, West Wratting Road,

Balsham, Cambridge CB21 4DX. (referred to as "we/us/our").



1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, 

the following terms have the following meanings:
“Consumer” is as defined in the Consumer Rights Act 2015;
“Contract” means the contract formed between you and us, as
detailed in clause 2;
“Client/You/Your” means you, the Consumer, firm or corporate
body purchasing the Services;

“Products”, where applicable, means the products, including e-products
such as e-books and courses, to be provided by us to you
as detailed in our Proposal or as ordered by you via our Website;
“Proposal” means our estimate for providing the interior design
Services, which unless otherwise stated, remains open for
acceptance for a period of 30 days and constitutes our entire scope
of works. This may be by way of a formal fee proposal or an email
confirmation;
“Services” means the interior design services to be provided by us
to you as detailed in our Proposal; and
“Website” means louisebooyens.com
1.2 Each reference in these Terms and Conditions to:
1.2.1 “writing” and “written” includes emails;
1.2.2 a statute or a provision of a statute is a reference to that
statute or provision as amended or re-enacted at the
relevant time;
1.2.3 “these Terms and Conditions” is a reference to these
Terms and Conditions as may be amended or
supplemented at the relevant time;
1.2.4 a clause is a reference to a clause of these Terms and
Conditions; and
1.2.5 a “Party” or the “Parties” refer to the parties to these
Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for
convenience only and will have no effect on their interpretation.
1.4 Words imparting the singular number shall include the plural and
vice versa. References to any gender shall include the other
gender. References to persons shall include corporations.
2. How the Contract is Formed
2.1 These Terms and Conditions govern the sale of all Services and
Products provided by us and will form the basis of the Contract
between you and us.
2.2 Following our initial consultation, we will provide you with a
Proposal for the Services and/or Products you have requested. This
will be based on the brief given by you at this initial consultation
(or received in our welcome questionnaire). All details of the
project or any relevant information must be given to us fully and to
the best of your knowledge. A legally binding Contract between
you and us will be created when you accept our Proposal. Before
accepting our Proposal, please ensure that you have read these
Terms and Conditions carefully. If you are unsure about any part of
these Terms and Conditions, please ask us for clarification. No
terms or conditions issued or referred to by you in any form will in
any way vary or add to these Terms and Conditions unless we
agree otherwise in writing.
2.3 You may be able to purchase Products directly from our Website.
In this event, our Website will guide you through the ordering
process. Your order constitutes a contractual offer that we may, at
our sole discretion, accept. All orders are subject to acceptance by
us and we will confirm such acceptance to you by sending you an
email that confirms that the order has been successfully processed
(“the Order Confirmation”). The Contract between us will only be
formed when we send you the Order Confirmation. The Order
Confirmation will contain full details of the Product(s) ordered, the
price (including any taxes and other additional charges), and where
applicable, the estimated date on which the Product(s) will be
delivered.
2.4 Any Proposal we may send is based on the information provided us
at the time we prepare it. If any errors or discrepancies become
evident which affect our price, we reserve the right to make
adjustments to it.

3. Interior Design Services
3.1 We will ensure that our Services are provided with reasonable care
and skill and in accordance with best trade practice. Our Services,
and any guidance we provide, will be from an interior design
perspective only; you must gain specialist advice from architects,
building control, structural engineers or other specialist contractors
or trades where applicable.
3.2 We will provide you with a number of designs which will need to be
approved by you in writing. We will accommodate a maximum of
two revisions to your chosen design. Any further alterations, any
changes to the original brief, any changes required after you have
approved the design, works required outside of our normal
working hours (Monday to Friday, 9am – 5pm excluding bank
holidays) or any additional visits required above the allowance
included for in our Proposal will be chargeable at our hourly rate
applicable at the time.
3.3 If you require any additional services after accepting our Proposal,
we will provide you with a further Proposal, which must be
accepted by you in writing before we will proceed.
3.4 We may provide sketches or impressions before or during the
provision of the Services. Any such material is intended for
illustrative purposes only and is not intended to provide an exact
specification of the works to be provided, nor to guarantee specific
results and is not to be used for construction purposes unless
specifically issued as such.
3.5 It is your responsibility to check all dimensions and measurements
set out in any plans we provide and it is the builder or contractor’s
responsibility to report any discrepancies to us prior to any
construction or building work starting.
3.6 If we are asked to provide lighting, heating, flooring or other plans,
we will produce these as guidance only from a design point of view.
It will be the relevant contractor’s responsibility to ensure the work
from the plans we have created is safe and practical.
3.7 We will provide our designs and plans digitally and have included
for this in our Proposal. If you require printed materials, we will
charge for our costs in providing these.
3.8 We may provide suggestions for products or other services to be
provided as part of your project. You are under no obligation to
accept these suggestions but if you decide to, you will need to
ensure the relevant supplier is suitable for your needs. A separate
contractual relationship will be created between you and the
supplier, under separate terms and conditions. You will be
responsible for making arrangements and paying the supplier
directly and they will be liable to you directly for their actions or
inactions.
3.9 We may agree to coordinate the ordering of products for your
design. We cannot be held responsible for arranging repairs,
replacements, returns or freight claims for purchases you have
made. We strive to select furniture and accessories and brands
with good reputations; however, will not be held responsible for
the quality of any furniture or accessory that we select or propose.
3.10 If we agree to meet with you, we reserve the right to charge for our
mileage and travelling time. Mileage will be charged at 90p per
mile unless otherwise agreed. We require a minimum of 48 hours’
notice if the agreed meeting date or time is to be changed. If we
receive less than 48 hours’ notice, we reserve the right to charge
for any costs incurred by us.
3.11 Any timescales we provide are for guidance only and are not of the
essence of the Contract.

4. E-Design Services 
4.1 E-Design services are an online decorating consultation service
only. All recommendations are regarded as suggestions to improve
the aesthetic of your space and are not intended for construction
services.
4.2 You are responsible for confirming the accuracy and completeness
of any information that is provided.
4.3 Floor plan measurements and details are for illustration purposes
only, and as such, the floor plan or any related materials that
illustrate the arrangement or placement of recommended items is
intended to be used solely as a rough sketch in order to
demonstrate the suggested placement or arrangement of
recommended items.
4.4 All objects depicted in floor plans or any related materials that
illustrate the arrangement or placement of recommended items
will be chosen as an “approximate match” to represent those
pieces that have been noted in the shopping lists. Colours, sizes
and other details may not be exact.
4.5 You agree to correspond strictly through online communication
using email and allocated, previously arranged calls in 15 minute
blocks up to a maximum of 4 hours, unless otherwise agreed in
writing. You agree to pay our hourly rate for unscheduled phone
calls, and texts not previously agreed or above the 4 hours.
4.6 We will not be responsible for the means, methods or procedures
of the construction, fabrication, delivery & installation, or safety
precautions in connections with the e-design project.
4.7 Product sourcing is limited to certain countries.
4.8 In the event that you have a space that is a combination-use room
(i.e. living room/dining room combination), payment will be for the
number of spaces combined, unless otherwise agreed in writing.
4.9 Two design revisions are included in every e-design package.
Additional revisions beyond those included are available at
additional cost to be agreed upon in writing.
4.10 We cannot guarantee the prices or long-term availability of
merchandise listed in your product shopping list.
4.11 We cannot be held responsible for arranging repairs, replacement
or freight claims for purchases made in conjunction with
recommendations for your e-design project.
4.12 We shall have the right to document the project notes, boards and
photos, which may be used for portfolio, blog, social media, public
display and similar publicity purposes. Your first name and location
may be used in connection with the documentation unless
specified to the contrary. Your data will be held in accordance with
our Privacy Policy. All documentation used on our behalf shall be
paid by us. In addition, if you apply the tips and suggestions given
and document these changes, we must be given credit as the
consultant for the project if your documentation is released to the
public.

5. Products
5.1 We make all reasonable efforts to ensure that all descriptions and
illustrations of Products available from us correspond to the actual
Products that you will receive. Please note, however, that images
shown on our Website or in our marketing literature are for
illustrative purposes only. There may be slight variations between
the image of an item and the actual Product sold due to differences
in computer displays and lighting conditions.
5.2 Please note that clause 5.1 does not exclude our responsibility for
mistakes due to negligence on our part and refers only to minor
discrepancies. Please refer to clause 7 if the Products are incorrect.
5.3 All Products purchased through our Website will normally be
delivered within 30 calendar days of the date of our Order
Confirmation unless otherwise agreed (subject to events outside of
our control).
5.4 In the unlikely event that we fail to deliver the Products within 30
calendar days of our Order Confirmation (except as detailed in
clause 5.3), you may cancel your order immediately if we have
refused to deliver your Products or if you told us when ordering the
Products that delivery within that time period was essential.
5.5 If you do not wish to cancel under clause 5.4 or if none of the
specified circumstances apply, you may specify a new (reasonable)
delivery date. If we fail to meet the new deadline, you may then
cancel your order.
5.6 Delivery shall be deemed complete once we have delivered the
Products to the address provided in your order.
5.7 If we are unable to deliver the Products on the delivery date (if, for
example, no one is available at your address to receive the
Products) we will leave a note informing you that the Products
have been returned to our premises, requesting that you contact
us to arrange re-delivery. The re-delivery will be chargeable.
5.8 The risk in the Products shall remain with us until they come into
your physical possession.
5.9 Ownership of the Products passes to you once we have received
payment in full of all sums due (including any applicable delivery
charges).
5.10 If your order is for an e-Product, such as a course or e-book, the
paid content will be made available to you immediately when we
send you our Order Confirmation and will continue to be available
until you end the Contract.
5.11 Where any updates are made to paid content, it will continue to
match our description of it as provided to you before you
purchased the paid content. Please note that this does not prevent
us from enhancing the paid content, and so going beyond the
original description.
5.12 When you place an order for an e-Product, you will be required to
expressly acknowledge that you wish the paid content to be made
available to you immediately. You will also be required to expressly
acknowledge that by accessing (e.g. streaming) the paid content,
you will lose your legal right to cancel if you change your mind (the
“cooling-off period”). Please see clause 8.5 for more information.
5.13 In some limited circumstances, we may need to suspend the
provision of paid content (in full or in part) to fix technical
problems, make necessary minor technical changes or update the
paid content to comply with relevant changes in the law or other
regulatory requirements.
5.14 If we need to suspend availability of the paid content for any of the
reasons set out in clause 5.13, we will inform you in advance of the
suspension and explain why it is necessary (unless we need to
suspend availability for urgent or emergency reasons such as a
dangerous problem with the paid content, in which case we will
inform you as soon as reasonably possible after suspension). If this
occurs, your access to the paid content will be extended by a
period equivalent to the length of the suspension (unless the
period of suspension is less than 5 days). The suspension will not
last for more than 14 days.
5.15 We may suspend provision of the paid content if we do not receive
payment on time from you. We will inform you of the nonpayment
on the due date, however, if you do not make payment
within 48 hours of our notice, we may suspend provision of the
paid content until we have received all outstanding sums due from
you. If we do suspend provision of the paid content, we will inform
you of the suspension.

6. Price and Payment
6.1 Our standard payment terms for projects over £500 are as follows:
6.1.1 50% of the quoted fee is payable as a deposit once our
Proposal is accepted. We will be unable to commence the
works until this deposit has been paid in full;
6.1.2 The remaining quoted fee (if any) is payable on completion
of the design and before any drawings and plans we have
produced are sent to you or your chosen contractors to
begin the works, where applicable.
6.2 We reserve the right to issue additional progress invoices and the
final invoice at any time, if the Services are delayed through no
fault of our own. We also reserve the right to request 100% of the
quoted fee up front at our sole discretion and for projects under
£500 and will specify this in the Proposal.
6.3 The Services will be deemed complete, and the final invoice will be
issued, once our design has been provided. We may include for
additional advice and support for a maximum of 2 weeks after we
have issued the final documents and if this is the case, we will set
this out our Proposal. If you require further support, this will be
chargeable at our standard hourly rate.
6.4 Unless otherwise agreed, our hourly rates are as follows:
6.4.1 Director £100;
6.4.2 Senior associate £90;
6.4.3 Associate £80;
6.4.4 Assistant £50
6.4.5 Office manager £50.
6.5 All quoted prices include VAT where applicable.
6.6 All invoices are payable immediately or within 7 calendar days from
the date of invoice, without set-off, withholding or deduction.
6.7 We make all reasonable efforts to ensure that any prices shown on
our Website are correct at the time of going online. All prices are
checked by us before we accept your order. In the unlikely event
that we have shown incorrect pricing information, we will contact
you in writing to inform you of the mistake. If the correct price is
lower than that shown when you made your order, we will simply
charge you the lower amount and continue processing your order.
If the correct price is higher, we will give you the option to
purchase the Products at the correct price or to cancel your order
(or the affected part of it). We will not proceed with processing
your order in this case until you respond. If we do not receive a
response from you within 48 hours, we will treat your order as
cancelled and notify you of this in writing.
6.8 If we discover an error in the price or description of the Products
on our Website after your order is processed, we will inform you
immediately and make all reasonable efforts to correct the error.
You may, however, have the right to cancel the Contract and
receive a refund if this happens.
6.9 If you do not make payment to us by the due date, we will stop
providing our Services and will charge you interest on the overdue
sum at the rate of 4% per annum above the Bank of England base
lending rate from time to time. Interest will accrue on a daily basis
from the due date for payment until the actual date of payment of
the overdue sum, both before or after judgment. This will not
apply if you have promptly contacted us to dispute an invoice in
good faith. No interest will accrue while such a dispute is ongoing.
6.10 Should the works be delayed or postponed for a period of 6
months or more in any one stage, through no fault of our own, we
reserve the right to review and amend our fees and will notify you
of this.
6.11 All orders placed via our Website must always be paid for in
advance and will be taken we process your order and send you an
Order Confirmation (this usually occurs immediately and you will
be shown a message confirming your payment). All payments have
to be made using our chosen payment gateway provider, such as
PayPal. Payments will go through this payment gateway provider’s
website. No credit or debit card information is provided to us and
completion of the transaction will be subject to you agreeing to the
payment gateway provider’s terms and conditions. A separate
contractual relationship will be created between you and the
payment gateway provider and we cannot be held responsible for
their actions or lack of actions.

7. Problems with Products
7.1 By law, we must provide Products that are of satisfactory quality,
fit for purpose and as described. If any Products you have
purchased do not comply, please contact us as soon as reasonably
possible to inform us of the problem.
7.2 In the case of physical Products ordered:
7.2.1 Beginning on the day that you receive the Products, you
have a 30 calendar day right to reject the Products and to
receive a full refund or replacement if they do not conform
as stated above;
7.2.2 If the packaging is damaged on delivery, please contact us
within 48 hours of delivery so we can investigate the issue
with the delivery company;
7.2.3 To return Products to us for any reason under this clause 7,
please contact us to arrange for a return. You will need to
return the Products together with the original packaging
where possible. If you no longer have the original
packaging, please ensure you have well protected the
Products;
7.2.4 On receipt of the returned Products, if we prove them to
be faulty, damaged or incorrect, we will provide you with a
replacement within a reasonable time and will reimburse
you for the postage costs in returning them to us;
7.2.5 In certain circumstances, where a replacement is
impossible or otherwise disproportionate, we may instead
offer you a full refund, including any delivery costs paid by
you when the Products were originally purchased;
7.2.6 If you request a replacement during the 30 calendar day
rejection period, that period will be suspended while we
carry out the replacement and will resume on the day that
you receive the replacement Products;
7.2.7 Please note that you will not be eligible to claim under this
clause 7 if we informed you of the fault(s), damage or
other problems with the Products before you purchased
them (and it is because of the same issue that you now
wish to return them); you have purchased the Products for
an unsuitable purpose that is neither obvious nor made
known to us and the problem has resulted from your use of
the Products for that purpose; or the problem is the result
of normal wear and tear, misuse or intentional or careless
damage.
7.2.8 Please also note that you may not return Products to us
under this clause 7 merely because you have changed your
mind. If you are a consumer in the European Union you
have a legal right to a 14 calendar day cooling off period
within which you can return Products for this reason.
Please refer to clause 8 for more details.
7.3 In the case of e-Products ordered:
7.3.1 If the paid content has faults, you will be entitled to a
repair or a replacement;
7.3.2 If we cannot fix the problem, or if it has not been (or
cannot be) fixed within a reasonable time and without
significant inconvenience to you, you may be entitled to a
full or partial refund;
7.3.3 Please note that we will not be liable if we informed you of
the fault(s) or other problems with particular paid content
before you accessed it and it is that same issue that has
now caused the problem (for example, if the paid content
in question is an alpha or beta version and we warned you
that it may contain faults); if you have purchased the paid
content for an unsuitable purpose that is neither obvious
nor made known to us and the problem resulted from your
use of the paid content for that purpose; or if the problem
is the result of misuse or intentional or careless damage.
7.4 Refunds under this clause 7 will be issued within 14 calendar days
of the day on which we agree that you are entitled to the refund,
using the same payment method that you used when purchasing
the Products, unless you specifically request that we make a refund
using a different method.
7.5 For further information on your rights as a consumer, please
contact your local Citizens’ Advice Bureau or Trading Standards
Office.

8. Cancellation Within the Cooling Off Period
8.1 If you are a Consumer, you have a statutory right to a “cooling off”
period within which you can cancel the Contract for any reason,
including if you have changed your mind, and receive a refund.
8.2 In the case of Services, this period begins once the Contract
between you and us is formed and ends at the end of 14 calendar
days after that date. If you wish to cancel the Contract within the
cooling off period, you should inform us immediately by post or
email.
8.3 If you wish for our Services to start within the cooling off period,
you must make an express request for us to do so. You
acknowledge and agree that if you do so, you will lose your right to
cancel if our Services are completed within the 14 day cooling off
period. If we have begun providing our Services, you will be
required to pay for the Services we have provided up to the point
at which you inform us of your wish to cancel.
8.4 In the case of physical Products:
8.4.1 the period begins once we have sent you your Order
Confirmation (i.e. when the Contract between you and us
is formed) and if the Products are being delivered to you in
a single instalment (whether single or multiple items), the
cooling off period ends 14 calendar days after the day on
which you receive the Products. If the Products are being
delivered in separate instalments on separate days, the
cooling off period ends 14 calendar days after the day on
which you receive the final instalment of Products;
8.4.2 Please ensure that you return Products to us no more than
14 calendar days after the day on which you have informed
us that you wish to cancel under this clause 8;
8.4.3 You may return Products to us by post or another suitable
delivery service of your choice to our returns address
provided with the Products. Please note that you must
bear the costs of returning Products to us if cancelling
under this clause 8;
8.4.4 Refunds under this clause will be issued to you within 14
calendar days from the day on which we receive the
Products back; or the day on which you inform us
(supplying evidence) that you have sent the Products back;
or if we have not yet dispatched the Products, the day on
which you inform us that you wish to cancel the Contract;
8.4.5 Refunds may be reduced for any diminished value in the
Products resulting from your excessive handling of them.
Excessive handling means any more handling than is
reasonably required to ascertain the nature and
characteristics of the Products in question (e.g. no more
than would be permitted in a shop). Please note that if we
issue a refund before we have received the Products and
have had a chance to inspect them, we may subsequently
charge you an appropriate sum if we find that the Products
have been handled in a way that would otherwise entitle
us to reduce your refund.
8.5 In the case of e-Products:
8.5.1 the period begins once we have sent you your Order
Confirmation (i.e. when the Contract between you and us
is formed) and ends when you access (e.g. download or
stream) the paid content, or 14 calendar days after the
date of our Order Confirmation, whichever occurs first;
8.5.2 After the cooling-off period, you may cancel your access to
the paid content at any time, however, we cannot offer
any refunds and you will continue to have access to the
paid content up until the renewal or expiry date, as
applicable, when the Contract will end;
8.5.3 If you purchase e-Products by mistake, please inform us as
soon as possible and do not attempt to access any paid
content. Provided you have not accessed any paid
content, we will be able to cancel the Contract and issue a
full refund. If you have accessed any paid content, we will
not be able to offer any refund and you will continue to
have access to the paid content up until the renewal or
expiry date, as applicable.
8.6 If you wish to exercise your right to cancel under this clause 8, you
may inform us of your cancellation in any way you wish. You may
use our Model Cancellation Form, but you do not have to. To meet
the cancellation deadline, it is sufficient for you to send your
cancellation notice before the cancellation period has expired. If
you do so, we will refund any sums paid to us under the Contract
within 14 days, using the same method you used to make payment,
unless you request otherwise.

9. Cancellation After the Cooling Off Period and for Business Clients
9.1 After the expiry of the cooling off period set out in clause 8 or if
you are not a Consumer, you are required to provide us with a
minimum of 14 days’ written notice if you wish to cancel the
Contract. In the event of cancellation, we will invoice you for the
Services provided up to the date of cancellation. Upon receipt of
payment, we will hand over all works completed by us up to the
date of cancellation in relation to the Contract.
9.2 Either Party may cancel the Contract immediately if the other:
9.2.1 has committed a material breach of this Contract, unless
the breach is capable of remedy, in which case this right to
terminate will be exercisable if the other Party has failed to
remedy the breach within 14 days after a written notice to
do so; or
9.2.2 goes into bankruptcy or liquidation either voluntary or
compulsory (save for the purposes of bona fide corporate
reconstruction or amalgamation) or if a receiver is
appointed in respect of the whole or any part of its assets.
9.3 Cancellation of the Contract for any reason will not affect the rights
and liabilities of the Parties already accrued at that time and any
clauses that are stated to continue in force after termination will
not be effected.
9.4 We will be working with the client’s budget. On occasion, freight
and delivery charges are not known until the end of the lead-time.
Prices of furnishings and other products are subject to change. We
cannot be held liable for additional or unforeseen costs.
9.5 Delays due to contractors/builders or site delays whilst we are
undertaking a project management role cannot be claimed against
us.

10. Our Liability
10.1 We will be responsible for any foreseeable loss or damage that you
may suffer as a result of our breach of these Terms and Conditions
or as a result of our negligence. Loss or damage is foreseeable if it
is an obvious consequence of our breach or negligence or if it is
contemplated by you and us when the Contract is created. We will
not be responsible for any loss or damage that is not foreseeable.
10.2 If you are not a Consumer, we will not be responsible to you for
any loss of profit, loss of business, interruption to business, loss of
any business opportunity or for any other indirect or consequential
loss. In the event of a breach by us of our express obligations
under these Terms and Conditions, your remedies will be limited to
damages, which in any event, will not exceed the fees paid by you
for the Services.
10.3 We will use our own exclusive judgement when deciding upon
artistic factors required for the provision of the Services. To the
extent permissible by law, we will not accept liability, and no
refunds will be offered, in the unlikely event that you are
dissatisfied due to a matter of personal taste.
10.4 Nothing in these Terms and Conditions seeks to exclude or limit our
liability for death or personal injury caused by our negligence
(including that of our employees, agents or sub-contractors); or for
fraud or fraudulent misrepresentation.
10.5 Nothing in these Terms and Conditions seeks to exclude or limit
your legal rights as a consumer, where applicable. For more details
on your legal rights, please refer to your local Citizens’ Advice
Bureau or Trading Standards Office.
10.6 We include for Public and Products Liability and Professional
Indemnity Insurance. Details are available on request.
10.7 We may provide referrals or recommendations to other
companies. Please be aware that we may receive commission
payments from these companies. However, the decision regarding
their suitability rests with you and we accept no liability for their
actions or lack of actions.
10.8 We cannot be held responsible for issues or defects in our Services
where we have relied on information provided by you or other
companies instructed by you.

11. Intellectual Property Rights
11.1 We own (and retain) all intellectual property rights subsisting in
any and all designs we create and all content on our Website.
11.2 Provided payment is made in accordance with the terms of
payment above, we will grant you a non-exclusive licence to use
the intellectual property the subject of the Contract, only for the
purposes for which we are engaged by you. The licence will
become effective once the final design is provided. You may not
sub-licence these intellectual property rights without our prior
written permission.
11.3 We reserve the right to take such actions as may be appropriate to
restrain or prevent infringement of our intellectual property rights.
11.4 Any licence granted shall be automatically revoked if you breach
any of these terms and conditions or if the Contract is cancelled in
accordance with clauses 7, 8 or 9.
11.5 The licence will apply only to the final design and will not extend to
any draft concepts, images, designs or other material viewed by
you. These cannot be used without our express permission.
11.6 We will issue designs in our standard, non-editable format only. If
you require CAD or other information which could be manipulated
by others, please inform us in advance. We will only issue these at
our sole discretion and subject to the acceptance of our
Professional Indemnity insurers and this will be chargeable
(typically at the remaining fee for the total project phase).
11.7 You warrant that any document given to us will not cause us to
infringe the intellectual property or other legal rights of any third
party.
11.8 We reserve the right to use any design created by us and take
photographs of the property for our own promotional purposes.
Please advise us when accepting our Proposal if you do not agree
to this.

12. Events Outside of Our Control (Force Majeure):
We will not be
liable for any failure or delay in performing our obligations where
that failure or delay results from any cause that is beyond our
reasonable control. Such causes include, but are not limited to:
power failure, internet service provider failure, industrial action,
civil unrest, fire, flood, storms, earthquakes, acts of terrorism or
war, governmental action, epidemic or other natural disaster, or
any other event that is beyond our control.

13. Complaints and Feedback
13.1 We always welcome feedback from our clients and, whilst we
always use all reasonable endeavours to ensure that your
experience as a client of ours is a positive one, we nevertheless
want to hear from you if you have any cause for complaint.
13.2 If you wish to complain about any aspect of your dealings with us,
please contact us in writing in the first instance. We will respond to
your complaint within 14 days.

14. How We Use Your Personal Information: All personal information
that we may collect (including, but not limited to, your name and
address) will be collected, used and held in accordance with the
provisions of the General Data Protection Regulation 2016
(“GDPR”) and your rights under the GDPR.

15. Other Important Terms
15.1 We may transfer (assign) our obligations and rights under these
Terms and Conditions (and under the Contract, as applicable) to a
third party (this may happen, for example, if we sell our business).
If this occurs you will be informed by us in writing. Your rights
under these Terms and Conditions will not be affected and our
obligations under these Terms will be transferred to the third party
who will remain bound by them.
15.2 You may not transfer (assign) your obligations and rights under
these Terms and Conditions (and under the Contract, as applicable)
without our express written permission.
15.3 The Contract is between you and us. It is not intended to benefit
any other person or third party in any way and no such person or
party will be entitled to enforce any provision of these Terms and
Conditions.
15.4 If any of the provisions of these Terms and Conditions are found to
be unlawful, invalid or otherwise unenforceable by any court or
other authority, that/those provision(s) will be deemed severed
from the remainder of these Terms and Conditions and the
remainder will be valid and enforceable.
15.5 No failure or delay by us in exercising any of our rights under these
Terms and Conditions means that we have waived that right, and
no waiver by us of a breach of any provision of these Terms and
Conditions means that we will waive any subsequent breach of the
same or any other provision.

16. Governing Law and Jurisdiction
16.1 These Terms and Conditions (and the Contract), including any noncontractual
matters and obligations arising from them or
associated with them, will be governed by, and construed in
accordance with, the laws of England and Wales.
16.2 Any dispute, controversy, proceedings or claim between us and you
relating to these Terms and Conditions (or the Contract) (including
any non-contractual matters and obligations arising from them or
associated with them) will fall within the jurisdiction of the courts
of England and WalesTerms and Conditions means that we have waived that right, and
no waiver by us of a breach of any provision of these Terms and
Conditions means that we will waive any subsequent breach of the
same or any other provision.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions (and the Contract), including any noncontractual
matters and obligations arising from them or
associated with them, will be governed by, and construed in
accordance with, the laws of England and Wales.
16.2 Any dispute, controversy, proceedings or claim between us and you
relating to these Terms and Conditions (or the Contract) (including
any non-contractual matters and obligations arising from them or
associated with them) will fall within the jurisdiction of the courts
of England and Wales.